Seven Strategies for Remaining in Control When Students Lose Control
It is inevitable that, on occasion, students will become upset and lose control of their emotions. The student may become disrespectful, distraught, angry, or unruly. Of course, there is a reason for the behavior, even if we are not aware of the cause at the time. Our challenge is to respond and de-escalate the situation in a manner that keeps everyone safe and that supports the student in regaining control. We can work on identifying and addressing the cause of the behavior later.
We may be tempted to exert force, push the student to calm down, and demand that they comply with our directives. Unfortunately, relying on authority and power in these circumstances rarely works, and in most cases, pushing back on the behavior makes the situation worse.
Admittedly, not every situation in which students lose control of their emotions will be the same. Yet, there are several strategies we can apply to de-escalate student emotional outbursts regardless of the specific circumstances. Note: If we are concerned about the safety of the student, classmates, or ourselves, we need to summon assistance immediately.
In most circumstances, this seven-step process can help us to dissipate emotional outbursts, position us to help students return to a state of emotional control, and prepare them to better manage similar situations in the future.
- Remain calm. Our behavior will play a crucial role in whether the situation escalates or levels out and begins to dissipate. A calm, non-threatening posture and empathetic tone can minimize the probability that the student’s emotions will continue to escalate. On the other hand, attempts to exert physical control are likely to result in a power struggle that may become dangerous for the student and us.
- Make a connection. Our influence in the situation goes up dramatically if the student sees our response as caring and trying to help. We might say things like “I understand that you’re upset,” “I can see that this situation is bothering you. Let me help,” or “Let’s find a way to help you get what you need.” This is also a time to listen without attempting to interrupt or downplay the significance of what the student is feeling.
- Offer a choice. Rather than directing the student to take a specific action, we might present them with some options. We might say, “You may sit here or go over to the study area,” or ask, “Would you rather stay with the group or read by yourself?” If we know what is likely to be calming for the student—drawing, coloring, putting their head down on their desk—we might offer that activity as an option. Offering choices can have the effect of reminding the student that they have some control in the situation.
- Provide space and time. If we attempt to pressure the student to calm down, comply with our directive, or threaten consequences, we can trigger a fight-or-flight response that escalates the situation. Instead, we might offer the opportunity for the student to take a break, think, and calm down. However, we need to careful not to present the offer of time and space as a punishment, such as a time-out, or we can anticipate pushback and escalation.
- Signal that you will talk later. We might tell the student that we will discuss the situation when everyone has had a chance to calm down. If we push to discuss the situation while the student is still upset, we will likely face pushback. Meanwhile, announcing that you will discuss the situation later signals to the student and other members of the class that you are not ignoring the situation. You plan to address the matter at a more appropriate and productive time.
- Develop a plan. Once the student is calm and both of you have had some time to think and reflect, it is time to develop a plan with the student for what will happen the next time the student becomes stressed and loses control. We might discuss coping strategies the student can tap and contingency plans for when they feel they are in danger of losing control. We might also explore what they want from us when they are losing or have lost control.
- Consider assigning consequences, if appropriate. Depending on the nature of the crisis, behavior of the student, and the level of disruption caused, we may need to consider consequences. If so, we must be certain that they are measured and responsive to what happened. If practical, they might be restorative by providing a service to the class, assisting us with a task or project, or another activity that preserves dignity and helps the student reenter the classroom community.
Obviously, the nature of situations and the specific behavior of out-of-control students will vary. Not every suggestion will apply in every situation. The crisis cycle can vary in length. Everything may be over in a matter of minutes, or final resolution may take hours. The key is to be calm, flexible, and focused on keeping everyone safe, and to remain ready to respond as the student makes their way through the crisis.